Privacy
PRIVACY POLICY
Privacy Policy Last updated: May 2026
KauriBox Limited is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the Privacy Act 2020.
1. Who We Are
This Privacy Policy applies to KauriBox Limited, operating at www.kauribox.co.nz If you have any questions, contact us at info@kauribox.co.nz.
2. What Information We Collect
We collect the following types of personal information:
- Contact details — name, email address, phone number, and delivery address provided at checkout
- Payment information — processed securely by our payment provider; we do not store full card details
- Account information — if you create an account, your login details and order history
- Marketing preferences — whether you have opted in to receive marketing emails or communications from us
- Usage data — pages visited, time spent on site, browser type, and device information collected via analytics tools (e.g. Google Analytics)
- Communications — any messages or enquiries you send us
3. How We Collect Your Information
We collect personal information:
- Directly from you when you place an order, create an account, contact us, or sign up for marketing
- Automatically through cookies and analytics tools when you browse our website
- Through Shopify, our ecommerce platform, which processes transactions on our behalf
4. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Send marketing emails and promotions, where you have opted in
- Improve our website and customer experience through analytics
- Meet our legal obligations
We will not use your information for any purpose that is incompatible with the reason it was collected.
5. Marketing Communications
If you have opted in to marketing, we may send you emails about new products, promotions, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly. Unsubscribing from marketing will not affect your order-related communications.
6. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:
- Shopify — our ecommerce platform
- Courier and delivery partners — to fulfil your order
- Payment processors — to securely process transactions
- Email marketing tools — where you have opted in to marketing (Klaviyo)
- Analytics providers — such as Google Analytics, to understand website usage
All third parties are required to handle your information securely and in accordance with applicable privacy laws.
7. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and collect analytics data. You can control cookie settings through your browser, though disabling cookies may affect some website functionality.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years in accordance with our legal and tax obligations.
9. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Ask us to delete your information, subject to any legal obligations we have to retain it
- Withdraw consent to marketing at any time
To exercise any of these rights, please contact us at info@kauribox.co.nz. We will respond within 20 working days as required by law.
10. Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Our website uses SSL encryption, and payment processing is handled by PCI-compliant providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
13. Contact & Complaints
If you have any questions or concerns about how we handle your personal information, please contact us:
- Email: info@kauribox.co.nz
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.
KauriBox Limited — New Zealand